These Terms of Service (“Terms”) govern your use of the Odin Lost & Found inquiry submission service (the “Service”) operated by CHT Legatum, LLC, doing business as JMA Strategy Group (“Odin”, “we”) on behalf of the organization whose form you are using (the “Operator”). By submitting an inquiry, you agree to these Terms.
The Operator may impose additional terms specific to its lost-and-found program. Where the Operator's terms conflict with these Terms regarding the Operator's handling of items or data, the Operator's terms govern.
Purpose of the Service
The Service allows you to report items you have lost on the Operator's premises so that the Operator's staff may attempt to match and return them. The Service is provided as a tool; it does not guarantee that any item will be located, recovered, or returned.
Your Submissions
- You agree to provide accurate, complete, and current information.
- You will not submit false reports or attempt to claim items that are not yours.
- You will not upload images that infringe a third party's rights or that contain unlawful or harmful content.
- You grant the Operator the right to use your submission to operate the lost-and-found program, including matching, contacting you, arranging release, and complying with applicable laws.
Verification and Release of Items
Items are released only to the lawful owner. The Operator may require additional verification, identification, or signed release before delivering an item. The Operator reserves the right to withhold or refuse release where ownership cannot be reasonably verified or where release is otherwise contrary to law or policy.
Shipping and Fees
If you request that a recovered item be shipped to you, you authorize the Operator (or its fulfillment partner) to charge the applicable shipping, packaging, insurance, and handling fees displayed at the time of payment. These charges are non-refundable once the item is shipped.
Shipping Insurance
Lost Property Return Shipping & Insurance Disclaimer
By authorizing the shipment of lost property to the owner or designated recipient, the owner acknowledges and agrees to the following terms and conditions:
Insurance Claim Filing Timeframes
Claims for loss, damage, or non-receipt of shipments must be submitted within the applicable timeframe specified below:
- Domestic Shipments: Claims must be filed within thirty (30) calendar days from the date of shipment.
- International Shipments: Claims must be filed within sixty (60) calendar days from the date of shipment.
Claims submitted after the applicable timeframe may be deemed ineligible for consideration and may be denied, subject to the terms and conditions of the applicable insurance coverage.
1. Exclusion of Claims for Shipment Delays
No insurance claims shall be accepted, considered, or honored for any delay in the transportation or delivery of a shipment, regardless of the cause or circumstances giving rise to such delay. This exclusion applies to all forms of delay, including, but not limited to, carrier service delays, operational delays, weather-related delays, natural events, transportation disruptions, customs or governmental delays, mechanical issues, traffic conditions, missed connections, and any other delay occurring before or during transit.
Delays of any nature, whether within or beyond the control of the carrier, shipper, or recipient, shall not constitute a covered loss and shall not be eligible for an insurance claim or compensation under this policy.
2. Exclusion of Delivered but Not Received Claims
Insurance claims for shipments that are recorded by the carrier as delivered but are subsequently reported as not received by the recipient will not be accepted, considered, or eligible for reimbursement under any circumstances. Once the carrier’s tracking system reflects a confirmed delivery, the shipment shall be deemed delivered for purposes of insurance coverage, regardless of whether the recipient subsequently reports that the shipment was not received.
This exclusion applies to all shipments, without limitation, and shall apply regardless of the circumstances surrounding the reported non-receipt.
3. Maximum Coverage
The maximum amount of additional insurance coverage that may be purchased for any shipment is Three Thousand Dollars (US$3,000). The purchase of insurance coverage up to this maximum amount does not guarantee payment of the full insured amount in the event of a claim.
All insurance claims are subject to review, evaluation, verification, and approval. The value of any item claimed will be determined based on applicable supporting documentation, including original receipts or proof of purchase, the item’s current condition, and its fair market value at the time the claim is evaluated. Claimants may be required to provide receipts, proof of value, photographs, documentation, or other information reasonably necessary to substantiate the claim.
The amount of any approved claim will be limited to the verified and eligible value of the item, as determined through the claims evaluation process, and will not automatically equal the amount of insurance coverage purchased. Purchase of additional insurance coverage up to US$3,000 represents the maximum potential coverage amount and does not constitute a guaranteed payout of that amount.
4. Condition of Property Prior to Shipment
The property is being returned in the condition in which it was received and/or maintained prior to shipment. The Airport, Lost and Found Department, nor Hallmark Aviation Services does not assume responsibility for any existing damage, wear, deterioration, missing components, defects, or other condition-related issues that existed before the property was packaged or shipped.
5. Shipping Insurance Coverage
Any insurance or declared-value coverage associated with the shipment applies only to loss of the property or physical damage that occurs as a direct result of the shipping or transportation process. Insurance coverage does not extend to pre-existing damage, defects, deterioration, wear and tear, or any condition that existed prior to shipment.
6. Total Loss During Shipment
In the event the property is completely lost while in transit, the applicable shipping insurance coverage may provide compensation up to the insured or declared value of the property, subject to the terms, conditions, exclusions, limitations, and claims procedures of the applicable insurance or shipping provider.
7. Damage During Shipment
If the property sustains physical damage during transportation, any claim shall be limited to damage determined to have occurred during shipment and shall be subject to the applicable insurance coverage, documentation requirements, deductibles, exclusions, and limitations established by the shipping or insurance provider.
8. Claims and Documentation
The owner or recipient is responsible for promptly inspecting the property upon delivery and reporting any apparent shipping-related loss or damage within the timeframe required by the applicable shipping carrier or insurance provider. Supporting documentation, photographs, receipts, or other evidence will be required to substantiate a claim.
9. Acknowledgment and Acceptance
By authorizing or accepting the return shipment of the property and purchasing additional insurance, the owner acknowledges that the property is being shipped with the stated level of insurance or declared-value coverage. The owner further agrees that the shipping party’s responsibility is limited to any loss or damage that occurs during the shipping process, as described above.
Retention and Disposition
The Operator maintains its own retention policy for unclaimed items. Items not claimed within the Operator's retention window may be donated, destroyed, auctioned, handed to authorities, or otherwise disposed of in accordance with applicable law and the Operator's policy.
Disclaimer of Warranties
The Service is provided “as is” and “as available”, without warranty of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that lost items will be located or that the Service will be uninterrupted or error-free.
Limitation of Liability
To the maximum extent permitted by law, neither Odin nor the Operator is liable for any indirect, incidental, consequential, special, or punitive damages arising from your use of the Service or from the loss, recovery, or non-recovery of any item. Any direct liability is limited to the amount you paid, if any, for the specific shipping transaction giving rise to the claim.
Governing Law
These Terms are governed by the laws of the jurisdiction in which the Operator is located. Disputes specific to a recovered item are governed by the Operator's policies and the law of the jurisdiction where the item was found.
Changes to These Terms
We may update these Terms periodically. The current version will always be available at this URL with an updated effective date.
Contact
For questions about your specific report, contact the Operator whose form you used. For platform questions, contact JMA Strategy Group at support@odinlf.com.